Help centre / Profile & Compliance

Your performance scorecard, SLA grade & awards

How your grade is calculated, how you compare to peers, and how to improve it.

• Performance tab. — The hero card shows your SLA grade — Excellent, Good, Fair, Slow or Unrated — with your trade, rank and percentile among peers in the same trade.
• KPIs: average response time, completed vs active jobs, average client rating and tips received.
• Grade distribution: a bar chart of how many peers sit in each grade, with a YOU marker on your row.

How the grade is built

Speed of acknowledging works orders and starting tasks, on-time arrivals against the schedule, completion rate and client feedback. It's recalculated nightly.

Where it's used

Fixlr sees your grade when comparing quotes, when auto-suggesting suppliers for emergencies, and on their dispatch tools — a higher grade means more and better work.

• Improvement tips — on the tab are personalised to your weakest metric. The quick wins are always the same: respond to works orders the same day, press En Route and Arrived, complete with photos.
• Recent client ratings — and tips received are listed underneath. Best Supplier Awards badges are issued on the 1st of each month.

Related: On the day · Works orders