Help centre / Job Requests & Quotes
Quote SLAs, beacons & the SLAs page
Working-day quote SLAs, alert emails, acknowledgements, the 07:30 digest and trends.
Rules (defaults)
Amber — 2 working days after a request is raised with no quote added. Red — 4 working days without a quote sent to the client. On hold, converted and declined requests are excluded. Thresholds and recipients are editable in Settings → Operations → Quote SLAs.
What fires
A flashing beacon on the request (red overrides amber), a timeline entry, an alert email to the configured addresses (red alerts CC the escalation list), and an entry in the dashboard acknowledgement popup for every admin.
- SLAs page — (Operational Info → SLAs): every open request awaiting quotes with working days elapsed, who acknowledged, and a Clear beacon button — clearing records who resolved it and hides the beacon. A 12-week amber/red trends chart shows whether quoting speed is improving. Toggle 'show closed' to audit history.
- 07:30 digest (Mon–Fri): all admins receive a table of outstanding requests with beacon colours. You can trigger it manually from the SLAs page.
Related: Quote SLA settings · Dashboard overview