Help centre / Compliance & Account

Alerts, notification preferences & the app

What you're alerted about, choosing email vs in-app, push, offline and dark mode.

Alerts — (the bell / Alerts page) lists your notifications — new assignments and schedule changes, emergency dispatches, expense decisions, POs issued, client ratings on your visits, mentions in messages. Each one opens the record.
Preferences: the Notification preferences card on My Work lets you pick in-app, email or both per category.
Push notifications: install the app (Install app card or 'Add to Home Screen') and allow notifications so emergencies reach you with the browser closed.

My Work on a phone

Offline

If you lose signal, Arrive and Complete are saved on your phone and sent automatically when you're back online — a small sync indicator shows anything queued.

Dark mode: toggle from the sun/moon icon in the header.

Related: Welcome to My Work