Help centre / Communications & Inbox

The e-mail Inbox: e-mails become requests

Connect your maintenance mailbox so incoming e-mails turn into job requests, threads and jobs.

Communications → Inbox connects your company's maintenance mailbox (IMAP). Every minute or so Fixlr pulls unread e-mails, cleans them (quoted text stripped, attachments kept), matches the sender to a client, guesses the priority from urgent words and lists them as inbox items.

For each e-mail you can

• Convert to a job request — the e-mail text becomes the description, photos become attachments, the sender becomes the requester.
• Add to an existing request — replies that quote a JR-… reference thread themselves automatically.
• Reply from the inbox with attachments picked from the e-mail, the request or job, quote PDFs, RAMS, completed forms or an upload. Replies are logged on the request.
• Ignore — auto-replies and bulk mail are ignored for you.

E-mails from known clients can become requests automatically (Auto-create). The sender is acknowledged when their e-mail becomes a request, when a reply is threaded and when the request becomes a job; inbox-sourced jobs also e-mail the requester when scheduled, when the engineer taps On my way (with ETA) and when completed — six templates you can word per client.

Tiles and filters

Unread · Urgent · Awaiting reply tiles sit at the top. Awaiting reply lists e-mails nobody has answered yet; after the nudge limit they turn amber.

Tip: No mailbox yet? Paste an e-mail imports a raw message so you can try the flow.

Related: Mailbox settings · Reply nudges, snooze & the 8am digest · AI scope of works & photos