Help centre / Requests & Emergencies

Price mandates: skip the quoting stage

Pre-authorise a spend limit so routine work is scheduled immediately.

If you already know you're happy to pay up to a certain amount, a price mandate lets us skip quoting and get straight on with scheduling.

How to set one

When raising a request, tick Price Mandate, enter the Maximum cost (£, ex VAT) and, if you like, Conditions — for example 'Use our usual contractor if available' or 'Weekday mornings only'.

What we do with it

The request shows a mandate badge and moves straight to review and scheduling. If, once assessed, the work is likely to exceed your limit, we pause and send you a quote first — you're never charged above the mandate without approving it.

• When it's a good idea: routine call-outs, like-for-like replacements, anything you'd normally approve without thinking.
• When it isn't: unknown-scope problems (water ingress, electrical faults) where a proper diagnosis and quote protect you.

Related: Raising a job request · Approving or declining quotes