Help centre / Job Requests & Quotes

Acknowledgement ('We're on it') emails

Who receives the instant acknowledgement, how to customise it and how to resend.

When a request or job is created, the requester automatically receives a branded acknowledgement email confirming receipt and reference.

Recipient logic

The requester contact's email → the contact record → the client email on the request → the client's primary email. If none exists the request is stamped 'skipped — no recipient' and you can resend once an email is added.

Customise

Settings → Templates → Acknowledgement email lets you edit the wording, add your logo and choose which fields appear. Clients with white-label branding receive the email under their own branding.

• Resend: open the request and use the acknowledgement badge/Resend action in the header.

Related: Create a job request · Email templates